Faq

What if there is no stock of a product?

You can ask us why it is due, we may be waiting for a new shipment of that product.

How long will it take to receive my order?

We work as fast as possible to get orders out immediately. The distribution company with which we work delivers the peninsular orders in a maximum of 72 hours.

Products on request?

Some of our product we don't manufacture them until we get an order. This is the case with portion drawers, bulk blocks or liquid nougat. When we get an order of this type we contact the user to inform him of the production times (Sometimes the wait consists of a couple of days). What we do order in this type of orders is an advance deposit, this is because they are very difficult products to exit if the order is finally cancelled.

Is the price of the products included with I.V.A.?

Yes. Our entire product catalog has the corresponding I.V.A. of 10% already added in the price.

How can I place an order?

From turronesCandelaespi.com we offer 4 methods to lose your nougats. Either using the shopping cart, by phone, by email or by chat.

Can I pay cashback?

Yes, you can pay cashback. However, this payment method includes a 3% supplement charged by the distribution company that offers this service.

We also accept payment by bank transfer.